Support
Frequently asked questions.
Answers drawn from our Terms, Shipping Policy and Refund Policy. For laboratory research use only; not for human or veterinary use.
Products & documentation
No. All Fidelia GPO products are intended for laboratory, research and educational purposes only. They are not for human or veterinary use.
Products must not be used for human or animal consumption, administration, or any diagnostic or therapeutic purpose. See our Terms.
Compounding generally refers to a licensed pharmacist or physician combining, mixing or altering ingredients to prepare a medication tailored to an individual patient.
Formulating is the process of combining materials in defined proportions to produce a product to a set specification.
Fidelia GPO formulates its research materials in San Diego, California. Our products are sold for laboratory research use only.
Where a certificate of analysis (COA) has been published for a product, open it with “View Certificate of Analysis (COA)” on that product’s page.
Check that the lot number on the document matches the lot number on your vial. Not every product has a COA published yet.
Tiered pricing for larger orders is being finalized and is not active yet. Until it is, the price on each product page is the price you pay. Ordering for a lab or business? Contact us.
Orders & shipping
We ship by overnight or second-day air within the United States.
Orders are processed in 1–2 business days (Monday–Thursday, excluding holidays). Orders placed after 1:00 PM PST are processed the next business day.
Rates are based on box size: up to 10 peptides $50; 11–150 peptides $70; 151–250 peptides $90; 251 or more peptides $110.
See the Shipping Policy for box dimensions.
No. Fidelia GPO ships within the United States only. We do not ship internationally, to PO Boxes, or to APO/FPO addresses.
Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear after dispatch.
Orders can be canceled before fulfillment only. Once shipped, an order cannot be changed or refunded. Email precisionpeptides@gmail.com as soon as possible.
Refunds & support
All sales are final; we cannot accept returns or exchanges once an order has shipped.
Refunds are granted only for a duplicate or accidental order placed in error (before shipment) or a verified defective or incorrect product, and are issued to the original payment method within 5–10 business days once approved. See the Refund Policy.
If your order arrives damaged, incomplete or incorrect, notify us within 7 days of delivery with your order number and photos of the product(s) and packaging.
If a package is lost or marked delivered but not received, contact us within 10 business days of the expected delivery date.
Email precisionpeptides@gmail.com or use our contact form.
Our Privacy Policy explains how we collect, use and protect your personal data.
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